Frequently Asked Questions

STORE POLICIES

  • All items are non-exchangeable and non-refundable as plenty of time and effort was spent to specially craft your blooms.

  • For all orders, we will only begin the crafting and customisation process after payment has been received.

  • All blooms are handmade so there will be differences from bloom to bloom. Attention will be paid to have consistent, if not, better quality than the previous one. If you have particular preferences, do state them clearly when placing your order and we will try our best to accommodate.

  • In the event that you are dissatisfied with a customised product, there may be additional charges for revisions. 

  • In the event that we are unable to fulfil your order after payment has been made, rest assured a full refund will be made.

  • We reserve the right to accept or reject any order.

 

PAYMENT AND DELIVERY

  • Payment can be made by credit card on this site, or by PayNow, PayLah! or Bank Transfer.​

  • For PayNow, PayLah, or iBank transfer, you will need to reply the automatically generated invoice with your preferred mode of payment and we will furnish you with the details

  • For all orders of $150 and above, there will be complimentary personal delivery at a time of mutual convenience.

  • For orders of supplies below $150, you may choose to have normal delivery at an additional $5-$10,

  • For orders of blooms below $150, you may choose to have personal delivery at an additional $20,

    • Strictly no normal delivery will be available for orders of blooms.

  • Self-collection of all items can be arranged at Waterway View


MATERIALS

  • All blooms are made from Italian Crepe Paper, unless otherwise stated. 

    • Our go-to brand is Cartotecnica Rossi.​

    • Some colours may fade over time due to specific dyes used by the supplier. While we try our best to highlight obvious changes (eg. Light Chestnut fades from a dusty purple to rustic pink) we seek your understanding to embrace these imperfections instead. 

  • Other materials that may go into your blooms, arrangements and bouquets are: 

    • Glue (hot glue gun)​

    • Floral tape

    • Floral wire

    • Wrapping material

    • Mod Podge spray

    • Synthetic foliage

  • If you are concerned about any possible allergies, please email us to clarify in advance. Our blooms should be a joy to have, and not a cause for concern! 

If you couldn't find an answer to your question here, feel free to contact us via email, and we promise to reply your queries as promptly as possible! 

Thank you so much for supporting our small business and respecting our craft!

Contact

©2019 BY PAPER BLOOMS. PROUDLY CREATED WITH WIX.COM